Service Information
Everything you need to know about booking Back to the Grind for your event
Booking and Payment
We accept cash and ACH (no fees), or credit card with a 3.6% processing fee. Your 50% deposit secures your date and is non-refundable. The remaining balance is due at least 2 days before your event. Late payment may result in cancellation without refund.
Cancellations
The 50% deposit is non-refundable under any circumstances.
Cancel more than 1 month out (if paid in full): 50% of the remaining balance is refundable.
Cancel within 14 days of the event: the full remaining balance is owed.
If we are ever unable to fulfill your booking, you will receive a full refund.
Rescheduling
Rescheduling is subject to availability. We will always work in good faith to find a new date that works for you. A 35% rescheduling fee applies. If we cannot accommodate your new date, all payments are forfeited.
Day-of Logistics
Setup and breakdown
We arrive 60-90 minutes before service starts to set up. Breakdown begins immediately after service ends, unless we have agreed otherwise in advance.
What your venue needs to provide
One dedicated 20-amp / 110V / 3-prong circuit (not a shared power strip or outlet)
An accessible, flat path to the cart setup location; no stairs; elevator required if applicable
Vendor meals if food is being served at the event
If power is unavailable, we reserve the right to end service without a refund. If the path is not accessible, a $250 additional staffing fee applies to hand carry equipment.
Overtime
Additional time beyond the agreed service window is billed at $150 to $200 per hour and must be confirmed on-site.
Gratuity
We do not put tip jars on our carts. We want your guests to enjoy their drinks without any pressure. If you would like to show appreciation for the team, you can add 18 to 25% gratuity to your invoice (shared among the crew) or hand it to your barista at the end of service (they keep 100% of it).
Questions before you book? Reach us at hello@backtothegrind.co