Service Information

Setup and Breakdown

• Setup is completed no later than 60 minutes prior to the scheduled start of service

• Breakdown occurs immediately following the conclusion of service

Payment

• A 50% non-refundable deposit is due upon booking to reserve your date

• The remaining balance is due no later than 2 days prior to the event

• Accepted payment methods include cash, ACH, and credit card (a 3.6% processing fee applies to credit card transactions)

Cancellations and Rescheduling

• The deposit is non-refundable under all circumstances

• Cancellations made more than 30 days in advance, for events paid in full, are eligible for a 50% refund of the remaining balance

• Cancellations made within 14 days of the event require payment of the full remaining balance

• Rescheduling is subject to availability and a 35% rescheduling fee

Weather Policy

• Clients are required to have an indoor or weather-proofed backup plan in place

• Service may be relocated indoors or canceled if conditions pose a risk to staff or equipment

Client Responsibilities

• One dedicated 20-amp, 110v power source must be provided

• Setup location must be accessible with a clear path (elevator access required where applicable)

• Vendor meals must be provided if food is served at the event

• Service time extending beyond the agreed window is billed at $150 to $200 per hour

Our Commitment

• Back to the Grind is fully licensed and insured, and committed to professional, reliable service from initial inquiry through event completion